Issue: Anti-Virus blocks remote desktop printing

Date Documented:


Symptoms / Error

  • Anti-virus is interfering with the print spooler files on the workstation.

Cause

  • Anti-virus is interfering with the print spooler files on the workstation. Error messages varies.

Fix

  • Add the following exceptions to the workstation AV exceptions list. 

  • %systemroot%\system32\spool\printers\*.tmp 

  • %systemroot%\system32\spool\printers\*.spl 

  • %systemroot%\system32\spool\printers\*.shd