Issue: Veeam Warning: Wakeup Timers

Date Documented:

Symptoms / Error

  • Veeam Agent Warning: Backup job won't be able to wake up your computer from sleep: wake up timers are not supported by the operating system.

Cause


Fix

  • From: Veeam Support

  • Sent: Friday, July 6, 2018 4:45 PM

  • To: Will Hughes

  • Subject: Re: Veeam Support - Case # 03090627 [ ref:_00D30RWR._5000e1LmtKd:ref ]


  • Hi Will,


  • Sounds good. The first thing you'll need to do is to create the following registry key (if it doesn't already exist) on any afflicted Agent machines (back up your registry first just to be safe):


  • Location: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup

  • Value name: DisableScheduleWakeup

  • Type: REG_DWORD


  • Change the value of this key to 1. Afterwards, take the following steps:


  • Download fix from https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fstorage.veeam.com%2fFix_128908_72fb3a17c4.zip&c=E,1,sSySJyvN5w-i6StJYw2nsFkqWoMXyyzXCBzWS2W1sQHvG2_dAo2fbieFjzH6ylB42fq8Xyv2BKh6_m0_pB0bcYqMFwNJIA8VAiiFliKH7H0,&typo=1

  • Stop 'Veeam Agent for Microsoft Windows' service

  • Go to 'C:\Program Files\Veeam\Endpoint Backup' folder

  • Backup files Veeam.Agent.Configurator.exe and Veeam.EndPoint.Backup.exe

  • Place files from x64 or x86 folder (accordingly to your OS architecture) to folder 'C:\Program Files\Veeam\Endpoint Backup'

  • Run 'Veeam Agent for Microsoft Windows' service


  • That should cause the error to stop occurring when the backup policy is applied. Please let me know if that helps.


  • Thanks,

  • Dave